Arrogant Service Manager, Apologetic Dealership Manager and Getting Ready To Pull Out.

Our Location today is at East St. Louis, Illinois, U.S.A.

Click on the pictures to Enlarge.

Trying to get into practice of waking up early we were up by 8:30 this morning. Kathy has gotten so used to wearing the Earplugs at night that she credits them for not hearing passing Trains at all hours. We enjoyed our breakfast and since we weren’t in any particular hurry this morning we even enjoyed a Second Hot Cup while reading at the Computers. 

Yesterday when we dropped the truck off we explained that we had spoken to Keith on Friday about the problem and he had the go ahead to fix it. Mike had me sign the normal Authorization Form.  At 10:15 this morning Keith called to say the reason the Regen wasn’t working was because of the Thermostats not letting the Engine warm up so the Regen System can do its job. I reminded him that this is the second time this has happened and we needed the truck in working condition before the end of the day. That’s when he says he needed permission to do the repairs. I asked why I had signed the Authorization Form if he was going to ask again. Just get it done.

You hear of companies saying they have no idea why they are struggling. I say look in the mirror, if you are not doing your job there is the reason. Around 2:00 I called Broadway Ford and spoke to Mike who we were dealing with yesterday. I informed him of Keith’s call this morning and informed him we had to have the Truck by this Afternoon.

Minutes later I received a call from the Service Manager Keith screaming over the phone that our Truck needed lots of new parts that he didn’t have and we wouldn’t be getting it back until Monday at the earliest. When I said that was impossible he started screaming to his mechanic to throw that piece of SXXt together and he didn’t give a SXXt if we didn’t make it out of the city and broke down by the side of the road. I told him I’d get back to him.

I called Jim at Windsor Gas and Diesel and ran all this Bull past him. He gave me some tips to hopefully make the Regen System work to limp Home.

Instead of calling Keith I called and got the number of the Dennis the Manager of Broadway Ford. I was very calm but very descriptive of Keith’s conversation and attitude. I explained what Keith said on Saturday and what he said today and that we had to get Home to Canada ASAP. I also told him I would no longer speak to Keith as he was nothing but an Arrogant Ass.

Dennis called back nearly Fifteen Minutes later. He apologized for Keith’s attitude and had everyone working to get our Truck road worthy. He was sending a vehicle to pick us up at 5:00 and even though the Repair Shop closed at 4:00 the Truck would be delivered to us at the Dealership by 5:30. The only thing we should be paying for was the Diagnostics and our Oil Change.

When Chad came to pick us up we had gotten a bit antsy and walked over to the front gate of the RV Park. It was nice that we didn’t have to worry about driving back to the dealership and as soon as Chad crossed the river he immediately drove down city streets. We had arrived in less then Ten Minutes and the Truck was sitting in the back lot. Remember Dennis said there would be no huge bill. He Lied! After checking the Truck over we said our good byes to Mike who had really gone to bat for us.

Not wanting to get lost we turned on our trusty GPS and took the first five turns it told us to only to end up on a Dead-End. I backed up to the intersection and made a right but the GPS want us to return to the Dead-End. We were on the highway and spotted the sign to Illinois but because of construction it took Ten Minutes just to cross the bridge. We were following signs to the Casino Queen and the GPS was still trying to send us in other directions.

This was lined up with cars and trucks trying to go to Illinois.

With this having been such an unnerving day we hadn’t taken anything out for supper and we didn’t see any fast food places to eat so we thought we’d try the Casino. After parking the Truck and joining Kathy inside we discovered the Buffet was Closed. We were fortunate enough that there were Two other eating establishments and One was in our price range. We both enjoyed a Ruben Sandwich with Onion Rings and an Unsweetened Iced Tea.

Once we had the Truck Home while Kathy worked inside I started closing things up outside only leaving the Electricity hooked up for the night. By doing that and setting the Alarm for the morning we are hoping for an early departure. We’ll have a long travel day with most of it through Rainy Weather. Thanks for following along, feel free to leave a comment. Be Safe and Enjoy!

It’s about time.

Krackers

Words of Inspiration

The more refined one is, the more unhappy.

Anton Chekov, Russian Writer and Physician