It's about time.

Many of you that can relate to this. Working long hours at your career. Raising your families. Buying a home and paying all the bills related to being homeowners and parents. We're now retired and don't need all that work and expense. Now "It's about time" to follow our dreams.

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Wednesday, March 28, 2018

Arrogant Service Manager, Apologetic Dealership Manager and Getting Ready To Pull Out.


Our Location today is at East St. Louis, Illinois, U.S.A.

Click on the pictures to Enlarge.

Trying to get into practice of waking up early we were up by 8:30 this morning. Kathy has gotten so used to wearing the Earplugs at night that she credits them for not hearing passing Trains at all hours. We enjoyed our breakfast and since we weren’t in any particular hurry this morning we even enjoyed a Second Hot Cup while reading at the Computers. 

Yesterday when we dropped the truck off we explained that we had spoken to Keith on Friday about the problem and he had the go ahead to fix it. Mike had me sign the normal Authorization Form.  At 10:15 this morning Keith called to say the reason the Regen wasn’t working was because of the Thermostats not letting the Engine warm up so the Regen System can do its job. I reminded him that this is the second time this has happened and we needed the truck in working condition before the end of the day. That’s when he says he needed permission to do the repairs. I asked why I had signed the Authorization Form if he was going to ask again. Just get it done.

You hear of companies saying they have no idea why they are struggling. I say look in the mirror, if you are not doing your job there is the reason. Around 2:00 I called Broadway Ford and spoke to Mike who we were dealing with yesterday. I informed him of Keith’s call this morning and informed him we had to have the Truck by this Afternoon.

Minutes later I received a call from the Service Manager Keith screaming over the phone that our Truck needed lots of new parts that he didn’t have and we wouldn’t be getting it back until Monday at the earliest. When I said that was impossible he started screaming to his mechanic to throw that piece of SXXt together and he didn’t give a SXXt if we didn’t make it out of the city and broke down by the side of the road. I told him I’d get back to him.

I called Jim at Windsor Gas and Diesel and ran all this Bull past him. He gave me some tips to hopefully make the Regen System work to limp Home.

Instead of calling Keith I called and got the number of the Dennis the Manager of Broadway Ford. I was very calm but very descriptive of Keith’s conversation and attitude. I explained what Keith said on Saturday and what he said today and that we had to get Home to Canada ASAP. I also told him I would no longer speak to Keith as he was nothing but an Arrogant Ass.

Dennis called back nearly Fifteen Minutes later. He apologized for Keith’s attitude and had everyone working to get our Truck road worthy. He was sending a vehicle to pick us up at 5:00 and even though the Repair Shop closed at 4:00 the Truck would be delivered to us at the Dealership by 5:30. The only thing we should be paying for was the Diagnostics and our Oil Change.

When Chad came to pick us up we had gotten a bit antsy and walked over to the front gate of the RV Park. It was nice that we didn’t have to worry about driving back to the dealership and as soon as Chad crossed the river he immediately drove down city streets. We had arrived in less then Ten Minutes and the Truck was sitting in the back lot. Remember Dennis said there would be no huge bill. He Lied! After checking the Truck over we said our good byes to Mike who had really gone to bat for us.

Not wanting to get lost we turned on our trusty GPS and took the first five turns it told us to only to end up on a Dead-End. I backed up to the intersection and made a right but the GPS want us to return to the Dead-End. We were on the highway and spotted the sign to Illinois but because of construction it took Ten Minutes just to cross the bridge. We were following signs to the Casino Queen and the GPS was still trying to send us in other directions.
This was lined up with cars and trucks trying to go to Illinois.
With this having been such an unnerving day we hadn’t taken anything out for supper and we didn’t see any fast food places to eat so we thought we’d try the Casino. After parking the Truck and joining Kathy inside we discovered the Buffet was Closed. We were fortunate enough that there were Two other eating establishments and One was in our price range. We both enjoyed a Ruben Sandwich with Onion Rings and an Unsweetened Iced Tea.

Once we had the Truck Home while Kathy worked inside I started closing things up outside only leaving the Electricity hooked up for the night. By doing that and setting the Alarm for the morning we are hoping for an early departure. We’ll have a long travel day with most of it through Rainy Weather. Thanks for following along, feel free to leave a comment. Be Safe and Enjoy!

It’s about time.

Krackers

Words of Inspiration

The more refined one is, the more unhappy.

Anton Chekov, Russian Writer and Physician

12 comments:

  1. It has been fun watching your pictures of the arches over the last few days! Hopefully all your truck issues are resolved and you make it home with no further issues.

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  2. Yikes! Not a good experience. I guess business must be too good and they can afford to tick off a few. Hope all issues are resolved. At least they didn't blame the K&N filter.
    Save travels!

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  3. I don't know what they charged you, but when we had our oil changed in TN one year on our 97 diesel, we were shell shocked at almost 250.00! Diagnostics I know can run well over $100.00. Hope you make it home safely to someone you trust to fix it. Travel safe you two!

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  4. I dread having a vehicle in for service anywhere. You certainly have to wonder how the Service Manager got his job.

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  5. Not a good experience with that company. Did you tell them that there are a lot of people that read your blog? I bet they don't get any business from your readers.
    Hopefully you'll make it home without any further issues. All the best.

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  6. Wow, can't believe the day that you had. The business people now a days really can't hold a light to those back in the day. Be sure to give a comment and the name of the place on the Service Review site.

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  7. What a rotten day! I just hate it when service people don't know what the word means. I'd sure go to the Better Business Bureau and give them a terrible rating. So sorry you had to deal with all this crap!!

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  8. There is absolutely no excuse for that kind of behavior. I hope the rest of your journey home goes smoothly. Be safe.

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  9. We find dealerships tend to take advantage of people who are just passing thru. They figure they will never see them again and if things go wrong.... so what, not their problem.

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  10. Sorry to hear of the bad experience. Hopefully everything is fixed and works properly.

    Safe travels.

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  11. Sorry to hear things didn't go well with your truck. Sure hope your trip today goes well with no problems.

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  12. Reminds me of the ass I dealt with at Forest River. Seems to me that it takes more effort for someone to act like an ass than it does to be cordial.

    I back tracked after reading your latest post, and I hope I'm not misreading or missing any problems other than the truck. I can't figure out where you are staying, yet, but I'll keep reading.

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